Acceptable Use Policy (AUP)

Last updated: 26/11/19

 This AUP applies to your access to the network through your sign up and use of its Services. By using or accessing the website or Services you agree to be bound by this AUP. Do not use and in any jurisdiction for unlawful, obscene, offensive or fraudulent content or activity, such as advocating or causing harm, interfering with or violating the integrity or security of a network or system, evading filters, sending unsolicited, abusive or deceptive messages, viruses or harmful code, or violating third party rights. If there is a complaint or notice of violation, use may be suspended until resolved, and terminated if not resolved promptly. Do not use and Services to:

  • Send spam or spam message boards, blog comments, etc.
  • Attempt non-authorized access to computers or networks or relays through any third party systems
  • Overburden a recipient or computer system
  • Distribute harmful or destructive programs or content
  • Violate intellectual property, privacy, publicity or any other rights or laws
  • Engage in any other abusive or illegal activities, which shall be determined by Digital Vision Live

We strive to both protect our users and uphold the law. Should it ever become necessary to respond to a legal request, we will do so if it is a legally binding request from a governmental authority. These may be sent to [email protected]. Digital Vision Live may make changes or updates to the policies at any time without notice. The updated AUP will be deemed effective immediately upon posting of the modified policy at


Digital Vision Live - Terms of Service


  1. Definitions

“Agreement” means the contract formed between You and Us when You use a Service or place an Plan, the terms and conditions of which are comprised of (in Plan of precedence): the Digital Vision Live Terms of Services (“TOS”) and terms of any Plan.

“Content” means data and information made available, displayed or transmitted in connection with Your use of the Service.

“Aggregated Data” means data and information including but not limited to, network traffic, server log files, or other attributes which have been calculated or derived from the use of Our Service.

“Plan” means the agreement indicating the purchase of a Service.

“Policies” means collectively the current versions on the Site of the: Acceptable Use Policy (“AUP”), Privacy Statement and Infringement Policy.

“Service(s)” means features, functionality and other services offered by Digital Vision Live as part of its product offering.

“Site” means and its subsidiaries websites and all others affiliated with or linked to (regardless of URL other identifiers) any of them.

“ Control Panel” means the location on the Site where You may access and manage your Plans and account information.

"We," "Us" or "Our" means Digital Vision Live, a New Zealand business or its subsidiaries with whom You are contracting.

"You" or "Your" means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity named in the Plan.

  1. Governing Documents and Obligations 

2.1 Governing Documents.

Use of a Service indicates You agree to abide by the Policies.

2.2 Account Security.

You are solely responsible for adequate security, protection and backup of Your Content and technology. We disclaim all responsibility or liability for any claims or losses related to Your Content or technology caused directly or indirectly by You or others. You are responsible for all Content posted and activity that occurs under Your account whether by authorized or unauthorized users.

2.3 Support and Availability.

We will provide support for the Service, including providing bug fixes and updates, at Our discretion.

  1. Term, Charges, Refunds and Taxes 

3.1 Term.

The duration of a Service (the “Term”) shall be indicated in the Plan. The Term shall automatically renew for successive Terms until the Plan is terminated according to Section 4 herein.

3.2 Charges.

The Services are billed in advance on a monthly or annual basis, depending upon which payment plan is chosen by Customer. Digital Vision Live will not provide refunds or credits in the case of cancellations, downgrades, or when there are unused portions of the Services on an open account. For any Services upgrade, the additional fee for the Services upgrade for the remainder of the current term (i.e. either month or year) will automatically be charged to the Customer’s credit card at the time of the upgrade. All future recurring charges for the Services will follow the monthly or annual billing cycle (as chosen by the Customer).

3.5 Suspension.

Invoices remaining unpaid more than 15 days past the due date will be subject to suspension of the Service. As a courtesy to avoid unnecessary Service interruption, We may notify You prior to Service suspension for non-payment. Services will be reinstated within two (2) business days after the overdue payment is received. You will continue to be charged during the suspension period until the Plan is terminated.

3.6 Taxes.

Advertised prices do not include NZ GST. NZ GST will be added to all invoices.
For overseas customers NZ tax law will be followed. You are responsible for paying all Taxes associated with the purchases hereunder. 

  1. Termination 

4.1 Termination for Convenience.

No refunds or credits for partial Terms or unused bandwidth or Services will be provided. You may terminate an Plan at any time for convenience via the Control Panel, and Services will continue through the end of the fully paid Term. You must terminate at least 48 hours prior to end of Term to prevent automatic renewal of Plan. Digital Vision Live may terminate this Agreement or an Plan at any time for convenience in which case Services will remain available through the end of the Term of the terminated Plan for which We have received full payment.

4.2 Termination for Cause.

We may terminate in whole or in part the Agreement and/or an Plan immediately for: (i) providing inaccurate or incomplete information; (ii) failure to have an acceptable method of payment on file; (iii) failure to pay overdue amounts within 20 days of the due date; (iv) use of the Services in violation of the Agreement or Policies; (v) suspension of an Plan for 5 days or more; or (vi) any breach of the Agreement or any portion thereof. We will provide written notice of termination unless in Our sole discretion shorter notice is necessary due to potential operational, legal or security risks. Termination for cause may result in deletion of Your account and data associated therewith. We do not provide refunds or credits for partial Terms or unused bandwidth or Services. Any amounts paid for Service which will not be used due to a termination for cause are explicitly agreed to be liquidated damages to assist Us in recovering costs related to the termination. 

  1. Proprietary Rights 

5.1 Your Proprietary Rights and License.

Your existing intellectual property shall remain Yours. You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to the use of Content. You grant to Us a worldwide, nonexclusive, irrevocable, perpetual, fully paid up license to access, store, copy, transmit and use the Content in relation to the Services and to improve the Service we provide to You and improve or enable related Services or to benefit You and our community of users by, for example, using logs or other data to detect future attacks faster and more precisely.

5.2 Our Proprietary Rights.

All data, source code or information developed, derived or provided by Us or Our suppliers by providing Services under this Agreement or on the Site, and any know-how, methodologies, or processes used by Us to provide the Services, including, without limitation, copyrights, trademarks, patents, trade secrets, and any other proprietary rights inherent therein and appurtenant thereto (collectively "Our Materials") but excepting any open source software, shall be the sole and exclusive property of Us or Our suppliers. Aggregated Data is Our sole and exclusive property. The look and feel of the Services and the Site is Our proprietary intellectual property. All rights reserved.

5.3 Restrictions.

You shall not use or allow others to use a Service or any portion thereof in any manner for which is not intended, including modifying or altering the service in any manner. You shall not, directly or indirectly, reverse engineer, decompile, disassemble, branch or otherwise attempt to derive source code or other trade secrets from the Services or the Site. 

  1. Confidentiality 

6.1 Definition of Confidential Information.

“Confidential Information” means all information disclosed by a party to the other party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes Your Content; Our Confidential Information includes the Services and Our Materials; and Confidential Information of each party includes the terms and conditions of this Agreement and all Plan Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes. Confidential Information does not include any information that (i) is independently developed by the Receiving party; or (ii) is lawfully received by the receiving party free of any obligation to keep it confidential; or (iii) becomes generally available to the public other than by breach of this Agreement.

6.2. Protection of Confidential Information.

Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care). Confidential Information shall: (i) be held in confidence; (ii) be used only for purposes of the Agreement (including in the case of Digital Vision Live, the ability to monitor and record transmissions in Plan to detect improper activity and to operate, maintain and improve the Services) and using the Services; and (iii) not be disclosed except to the receiving party’s employees, agents and contractors having a need-to-know (provided that such agents and contractors are not direct competitors of either party and agree in writing to use and disclosure restrictions as restrictive as this Article), or to the extent required by law (provided that prompt advance notice is provided to the disclosing party to the extent practicable. 

  1. Disclaimer of Warranties.

We make no representations or warranties of any kind whether express, implied, statutory or otherwise, as to the services or their operation or to the content, services or products on the site and Digital Vision Live specifically disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement to all of these, to the maximum extent permitted by applicable law. Our Services are provided “as is,” and are exclusive of any warranty whatsoever. We do not warrant the Service or that the site will be free from defects and we will not be liable for any damages of any kind arising from the use of the Site or the Service. Each party disclaims all liability and indemnification obligations for any harm or damages caused by any third-party service providers. 

  1. Limitation of Liability 

8.1 Monetary Damages.

Our liability for all claims related to the Agreement or any Services will not exceed the amount of any actual direct damages You incurred up to the amounts paid to us in the 12 months preceding the incident for the Plan under which the claim arose. The above limitations will apply whether an action is in contract or tort and regardless of the theory of liability.

8.2. Exclusion of Consequential and Related Damages.

In no event will either party have any liability to the other party for any lost profits, revenues or indirect, special, incidental, consequential, cover or punitive damages, whether an action is in contract or tort and regardless of the theory of liability, even if a party has been advised of the possibility of such damages. The foregoing disclaimer will not apply to the extent prohibited by law. This 8.2 will not apply with respect to breach of a party’s confidentiality obligations hereunder or with respect to damages for which a party has an obligation to indemnify the other party hereunder. 

  1. Indemnity

You agree to indemnify and hold Us and our officers, directors, subsidiaries, affiliates, employees, agents and contractors harmless from any claim or demand including reasonable attorney’s fees, arising out of Your: use of or connection to the Service; violation of the Agreement or rights of another; or Your Content. 

  1. Compliance with Laws

Each party is responsible for complying with: (i) laws and regulations applicable to its business and content; and (ii) import, export and economic sanction laws and regulations, including those of the United States that prohibit or restrict the export, reexport, or transfer of products, technology, services or data, directly or indirectly, to or for certain countries, end uses or end users. You are responsible for Your use of the Services and third party products and services. As a condition of using a Service, You warrant that You will not use the Service for any purpose that is unlawful or prohibited by this Agreement or the Policies. 

  1. Additional Terms and Conditions 

11.1 Updates.

We may update and modify the Agreement, and/or Policies from time to time. Updates are binding as of the effective date. Continued use of the Service for more than thirty days after any such changes shall constitute consent to the changes. Should You not agree with a change to this Agreement, You may cancel an Plan without penalty in accordance with Section 4.1.

11.2 Governing Law, Jurisdiction, and Dispute Resolution.

All matters relating to Your access to, or use of the Services shall be governed by the laws of New Zealand and for the laws of the State of California, USA and that You consent to mandatory arbitration in the jurisdiction and venue of Los Angeles, California USA. The party substantially prevailing at any subsequent proceeding will be entitled to recover all related costs and expenses, including reasonable attorney’s fees.

11.3 Relationship of the Parties.

Both Parties agree that no joint venture, partnership, employment, or agency relationship exists between You and Us as a result of this Agreement or use of the Services. You agree We may publicly refer to You as a customer to the Services in a publicity or marketing communication.

11.4 Personal Data and Third-Party Vendors.

If You, your clients or end users disclose any personal data to Us, You (i) agree that We, our suppliers and affiliates may store, process and use such personal data consistent with applicable laws and regulations for the purpose of providing the Services or for purposes connected with the subject matter of the relationship between the parties; (ii) acknowledge that such use and processing may include the transfer of such personal data to Our suppliers and affiliates worldwide and /or storage in a local or foreign database; (iii) agree that You will obtain all required consents to such processing from the data subjects; and (iv) agree that We, our suppliers and affiliates will not be liable for any damages caused by our processing, transfer or storage of any personal data.

You agree that We may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service and agree We will not be liable for any damage caused thereby.

11.5 No Waiver of Rights.

The failure of either party to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. The Agreement constitutes the entire agreement between You and Us and governs Your use of the Service, superseding any prior agreements between You and Us.

11.6 Entire Agreement, Severability.

The terms of this Agreement it governs constitute the entire agreement with respect to Your access to and use of the Services and related Site. If any provision of this Agreement is unlawful, void, or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability. Failure by a Party to insist on enforcement of any provision of the Agreement will not affect the validity or enforceability, or be a waiver of future enforcement, of any provision of the Agreement.

11.7 Survival.

The provisions of Sections 3.6, 5, 6, 7, 8, 9 and 11.2 and any other provisions contained herein which by their nature or effect are required or intended to be observed after termination of this Agreement will survive termination and remain binding.